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Customer Service

  • Shipping & Delivery

    Tracking numbers are emailed to the address you entered when order was placed or the main email address on your Store Account, as soon as the package leaves our warehouse. Please contact us, if you have not received your tracking information within 48 hours of your order. please know that order will not be processed during weekends and holidays

    Tracking numbers are not available for any first class or international priority mail packages. If these methods are selected during order process or are requested by completing a Mail Authorization Form, it is understood that there will be no insurance purchased nor tracking provided and that package delivery risks are the sole responsibility of the receiver.

  • Privacy & Security

    CobraShine Ltd. owner of the websites, respects your privacy and strives to protect your personal information. We have prepared this Privacy Statement to inform you about how we gather information on our web sites, how we manage and safeguard this information, to whom we distribute this information, and under what circumstance such information is distributed. Please note that this Privacy Statement may be updated periodically by CobraShine without notice.

    Most importantly, we won’t spam you, ever. We might occasionally send one-time massages about important CobraShine news. We will likely continue to introduce ways that you can optionally have CobraShine contact you with data that you care about, but you will always be able to turn this on or off.

    We accept PayPal payments, Visa, MasterCard, and American Express, online utilizing merchant service provider we chose to process transactions. Your credit card will be authorized at the order confirmation stage of the online ordering process.

  • Returns & Replacements

    We want you to be fully satisfied. If you are not, you may return the item(s) for a full refund of the purchased price. We gladly accept returns by mail or in person in our CobraShine retail stores, please make sure merchandise is in undamaged condition or any sorts of destruction by firdt person or thirdd person, all return must be with receipt and regional package

    • We will gladly refund or exchange, within 30 days of your order date, all unwashed and unworn ticketed merchandise in its original condition, when accompanied by the Original Packing slip invoice for the price paid.
    • Earrings, bodysuits, swimwear, underwear, fragrance and beauty products are "final sale" with no possibility of refund or exchange unless the merchandise was found to be defective. Belts, socks, leggings and pyjamas in original packaging are refundable.
    • Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e- gifts cards in which case you will get a refund on a new e-gift card). Shipping charges and sales tax on shipping are not refundable
  • Ordering

    All orders for any length of cleanse need to be placed at least 48 hours in advance. Your order must be placed no later than 5pm on Friday to start your cleanse on Monday. Deliveries begin at 9 p.m. on Sunday, Monday or Wednesday evening prior to the start of your cleanse and continue into the early morning of Monday, Tuesday or Thursday no later than 6 a.m. You will receive our insulated cooler bags of juice by the time you start your day on Monday, Tuesday or Thursday. If you live in a building with 24-hour concierge service your juices may be left with them or can be left in front of your door if the building allows. If you live in a building without a concierge, we suggest that you provide us with a key in advance because we cannot guarantee an early delivery time. Alternatively, the driver can call or buzz you and your cooler bags will be left outside of your apartment door. Your empty cooler bag/bags will be picked up on the next delivery. Further particulars of your pickup schedule will be provided in your Total Cleanse guide. There is a $25 charge for each non-returned cooler bag. Customers who live in our Canada wide delivery areas can start their cleanse on Wednesday or Friday and their juice will arrive the previous day by 5 p.m. Your juice will arrive in an insulated cooler box and will be left at your front door. 5 Day Cleanses can start on Wednesday only. Your first 3-days of juice will arrive on Wednesday and your last 2-days will arrive on Friday. The cooler box will not be picked up.

  • Payment, Pricing & Promotions

    1. PayPalTo make checkout faster, you'll now log in to your PayPal account on the checkout page.To skip PayPal login altogether, select the checkbox that says "Remember me for faster checkout on eBay" on the PayPal login box.
    2. PayPal Credit
    3. Credit card or debit card processed through the seller's Internet merchant account Your payment is safe and secure. You can choose to save your card to your eBay account. Remove a card anytime in your My eBay account settings. Payment upon pickup If you offer
    4. payment upon pickup, you'll also need to offer one of the approved electronic methods, and may include this statement in your listing: "Contact me for payment methods to pay on pickup."
    5. Bank-to-bank transfers (also known as bank wire transfers and bank cash transfers) Checks Money orders Online payment services:, CertaPay,, Fiserv,, XOOM
  • Viewing Orders

    Please known that in order to view and track your order items, you must register an account on our website, and you will get a confirmation email regards to your registrations, after you registered online, you will have access to your personal account which is privacy protected, your information will not be leaked or share to any third person or parties under any circumstance, within your account, there will be information on your purchase and tracing number will all uploaded to your account for tracking and customer support purpose , please use the order number to contact our support for fast service.

  • Updating Account Information

    Account information change or update, please make sure the information is match the payment checkout address as well,  please complete the change before you  checkout a purchase, and also ensure that you notified us when you do change your addresses due to security reasons, if you have any other concerns or questions please contact us first.